Return & Cancellation Policy 

Leen Auto Spares 

PLEASE READ THIS RETURN & CANCELLATION POLICY CAREFULLY. 

This Return & Cancellation Policy (“Policy”) explains the rules and procedures for cancelling Orders, returning Products, requesting refunds, and exchanging Products purchased from the Leen Auto Spares E-commerce Platform (the “Platform”). 

This Policy forms part of the legally binding agreement between you (“Customer,” “you,” “your”) and Leen Auto Spares (“Company,” “we,” “us,” “our”), together with our Terms and Conditions and Privacy Policy. 

1. Scope of This Policy 

This Policy applies to all Orders placed through the Leen Auto Spares Platform, unless otherwise stated in writing for specific Products, promotions, or business-to-business (B2B) orders. 

2. Order Cancellation Policy 

2.1 Cancellation Before Order Confirmation 

• You may request cancellation of an Order before we issue an Order Confirmation. 
• If the Order has not yet been accepted/processed, we may cancel it without penalty. 

2.2 Cancellation After Order Confirmation but Before Dispatch 

• You may request cancellation after Order Confirmation but before dispatch/shipping/collection preparation. 
• We will review the request and may: 
• approve the cancellation in full; 
• approve cancellation subject to reasonable processing/restocking charges (if applicable); or 
• decline cancellation if the Order has already been packed, reserved, or processed for dispatch. 

2.3 Cancellation After Dispatch / Out for Delivery 

• Orders generally cannot be cancelled once they have been dispatched or handed to a delivery provider. 
• In such cases, you may be required to receive the Product first and then request a return (subject to this Policy). 

2.4 Company-Initiated Cancellation 

We may cancel an Order (in full or part) for reasons including but not limited to: 

• suspected fraud or unauthorized transaction; 
• payment failure, reversal, or non-confirmation; 
• pricing or listing errors; 
• stock unavailability; 
• delivery constraints or inability to serve the stated location; 
• other reasonable operational or legal reasons. 

Where payment has already been made for a cancelled Order, any approved refund will be handled under Section 8 of this Policy. 

3. Returns Eligibility (General Rules) 

A Product may be eligible for return if: 

• it was delivered damaged; 
• it is defective (subject to inspection and/or manufacturer warranty terms); 
• the wrong Product was delivered; 
• the Product materially differs from the confirmed Order; or 
• return is otherwise allowed under this Policy or applicable law. 

Important Compatibility Notice 

Because auto spares vary by vehicle model, engine type, year, and manufacturer: 

• You are responsible for confirming compatibility (fitment) before placing an Order. 
• Returns based on incorrect fitment/compatibility selected by the Customer may be accepted at our discretion and may be subject to conditions such as restocking fees, unopened packaging requirements, and return shipping charges. 

4. Return Timeframes 

To request a return, you should notify us as soon as reasonably possible after delivery/collection. 

Recommended notice periods (unless otherwise stated on the Product listing): 

• Wrong item / damaged on delivery: within 48 hours of delivery/collection 
• Defective item (non-fitment issue): within 7 days of delivery/collection (or as guided by warranty terms) 
• General return requests (where allowed): within 7 days of delivery/collection 

Late requests may be declined unless required by law or covered by manufacturer warranty. 

5. Conditions for Accepting Returns 

Unless the Product is defective, damaged on arrival, or incorrectly supplied, returned Products must generally: 

• be unused and not installed; 
• be in original condition; 
• be in original packaging (including labels, seals, manuals, accessories, and invoices/receipts where applicable); 
• not be damaged due to misuse, improper installation, negligence, or unauthorized modification. 

We reserve the right to inspect all returned Products before approving a refund or exchange. 

6. Non-Returnable / Restricted Return Items 

The following Products may be non-returnable or returnable only in limited circumstances (e.g., defect/wrong item): 

• special-order or customer-request procured items; 
• electrical/electronic components once opened/installed (unless defective); 
• lubricants, fluids, chemicals, adhesives, sealants, and consumables (if opened); 
• items with broken seals, missing packaging, or signs of installation/use; 
• clearance/sale items marked “final sale” (unless defective or required by law); 
• any Product explicitly marked non-returnable on the Platform. 

If in doubt, contact us before purchasing. 

7. Exchange Policy 

We may offer an exchange instead of a refund where: 

• the wrong item was supplied; 
• the item is defective and a replacement is available; 
• the Customer requests a different compatible item, and the original qualifies for return. 

Exchange Conditions 

• Exchanges are subject to stock availability. 
• If the replacement item costs more, you must pay the price difference. 
• If the replacement item costs less, we may refund the difference or issue store credit (where lawful and appropriate). 

8. Refund Policy 

8.1 When Refunds May Be Approved 

Refunds may be approved if: 

• an Order is cancelled before dispatch (and no cancellation charges apply); 
• we cancel the Order and no replacement is provided; 
• a returned Product passes inspection and qualifies under this Policy; 
• the Product is confirmed defective/wrongly supplied and replacement is unavailable. 

8.2 Refund Method 

Refunds may be processed via: 

• the original payment method (where feasible), 
• Mobile Money reversal/transfer, 
• bank transfer, or 
• another lawful method suitable to the original payment channel. 

8.3 Refund Timing 

Refund processing times may vary depending on: 

• payment provider, 
• bank/mobile money processing times, 
• inspection completion, 
• supporting information provided by the Customer. 

We will aim to process approved refunds within a reasonable time after approval. 

8.4 Deductions / Non-Refundable Charges 

Where allowed by law and applicable to your case, we may deduct: 

• delivery/shipping charges already incurred; 
• return shipping charges; 
• restocking/handling charges (especially for non-defective returns); 
• losses arising from damaged/missing packaging or parts caused by Customer handling. 

9. Return Shipping / Collection Costs 

9.1 Company Responsibility 

We will generally bear reasonable return costs where the return is due to: 

• wrong Product supplied; 
• confirmed defect (not caused by misuse/installation error); 
• Product damaged in transit (subject to prompt reporting and evidence). 

9.2 Customer Responsibility 

You will generally bear return costs where: 

• you ordered the wrong item; 
• fitment/compatibility was not confirmed before purchase; 
• you no longer want the Product (change of mind), where such return is accepted. 

We may require the Customer to use a specified return method/courier. 

10. Delivery Issues and Failed Deliveries 

If delivery fails due to: 

• incorrect address/contact details, 
• customer unavailability, 
• refusal to receive the Product (without valid reason), 
• failure to arrange collection, 

then: 

• re-delivery charges may apply; 
• storage/holding charges may apply (if applicable); and/or 
• the Order may be treated as a cancellation/return subject to deductions for delivery and handling costs. 

11. Inspection and Dispute Handling 

All returned Products are subject to inspection. If a return is rejected, we may: 

• send the Product back to you (at your cost, where applicable), or 
• hold the item for collection for a reasonable period. 

If you disagree with our return assessment, you may contact us with supporting evidence (photos, videos, mechanic report, part number details, etc.) for further review. 

12. Manufacturer Warranties 

Some Products may include manufacturer warranties. 

• Warranty claims may be subject to manufacturer terms, conditions, and procedures. 
• We may assist with the warranty process, but final approval may depend on the manufacturer/supplier’s assessment. 
• Warranty does not usually cover normal wear and tear, misuse, improper installation, or unauthorized modifications. 

13. How to Request a Cancellation, Return, Refund, or Exchange 

To request cancellation/return/refund/exchange, please contact us with: 

• Full name 
• Order number 
• Phone number / email used for the Order 
• Product name(s) and quantity 
• Reason for cancellation/return 
• Photos/videos (for damaged/wrong/defective items) 
• Preferred resolution (refund, exchange, or replacement) 

Contact Details 

Leen Auto Spares 

Email: [email protected] 

14. Governing Law 

This Policy shall be governed by the laws of the United Republic of Tanzania, together with the Terms and Conditions of Leen Auto Spares. Nothing in this Policy limits any non-waivable rights available under applicable law. 

15. Changes to This Policy 

We may update this Return & Cancellation Policy from time to time. The updated version will be posted on the Platform and becomes effective from the date of posting. Continued use of the Platform after updates means you accept the revised Policy. 

Force Majeure 

The Company shall not be responsible for failure to perform obligations due to events beyond reasonable control (e.g., natural disasters, power outages, internet disruption).